Last updated: November 2025

1. Introduction

Property Fusion (Pty) Ltd (“Property Fusion”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share and protect your personal information when you use our website, mobile application and related services (collectively, the “Platform”).

By using our Platform, you agree to this Privacy Policy.

2. Information We Collect

We collect and process information that is necessary to provide our services, including:

Account information: Name, contact details, identification number, and login credentials.

Property information: Property addresses, lease details, and tenant/landlord information.

Payment information: Bank details, payment records, and subscription details.

Usage data: Device type, browser, IP address, and interaction logs.

Communications: Emails, chat messages, support queries, and feedback forms.

3. How We Use Your Information

We use personal information to:

Register and manage your Property Fusion account.

Facilitate communication between landlords, tenants, and service providers.

Process payments and subscriptions.

Send notifications about lease renewals, maintenance updates, or service alerts.

Improve our Platform’s performance and security.

Comply with legal and regulatory requirements (e.g., POPIA, FIC).

4. Sharing of Information

We may share personal information with:

Service providers (hosting, analytics, payment processors, messaging systems).

Regulatory or legal authorities where disclosure is required by law.

Other users you transact or communicate with (landlords, tenants, agents).

We do not sell, rent, or trade personal data to any third parties.

5. Data Retention and Profile Management

Property Fusion retains personal data only for as long as it is necessary to deliver our services, comply with legal obligations, or resolve disputes.

Active accounts: Your data remains securely stored while your subscription is active.

Paused or unpaid subscriptions: If you pause or fail to renew your subscription, we will retain your profile and data for 60 days.

After 60 days: Your profile and associated data will be permanently deleted from our systems unless required by law to retain certain information (for example, accounting or compliance records).

Reactivation: If you reactivate your subscription within the 60-day period, your data will be restored and remain active.

You may also request deletion of your account and associated data at any time by contacting info@propertyfusion.co.za.

6. Your Rights

In accordance with the Protection of Personal Information Act (POPIA) and other applicable laws, you have the right to:

Access, correct, or delete your personal information.

Withdraw consent for processing.

Object to certain uses of your information.

Lodge a complaint with the Information Regulator of South Africa.

All requests can be made via info@propertyfusion.co.za


7. Security of Information

We use industry-standard security measures to protect personal information, including:

Secure servers and SSL/TLS encryption.

Restricted internal access and regular audits.

Monitoring and incident response mechanisms.

While we take all reasonable precautions, no online system can be guaranteed to be 100% secure.

8. International Transfers

If your data is transferred outside of South Africa (for example, through cloud hosting), we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Last Updated” date. Your continued use of the Platform after such changes constitutes your acceptance of the updated terms.

10. Contact Us

For any privacy-related questions or requests, please contact :
📧 info@propertyfusion.co.za

📍 Property Fusion (Pty) Ltd, Johannesburg, South Africa